For Clinicians

REMOTE CARDIAC
MONITORING SENT
DIRECT TO YOUR PATIENTS

ZIO: THE FLEXIBLE, PATIENT-FRIENDLY, ACCURATE CARDIAC MONITOR

Doctor Patient Shipping FAQs

WHAT IS DIRECT SHIPPING TO PATIENTS AND HOW DOES IT WORK?

What is Direct Patient Shipping?
Through our Direct Shipping process, upon your order we ship a Zio monitor directly to your patients. Patients receive very simple instructions to apply the device at home, and our customer service team can support 24/7 on 0808 189 3411. This eliminates the need for a clinic visit for applying Zio XT or to return the monitor at the end of the wear period. Direct Shipping to Patients also eliminates staff exposure to cleaning or reusing returned monitors that may have been exposed to viruses or other pathogens.
Why consider Direct Patient Shipping ?
Eliminates patient exposure by reducing their visit to the clinic.
Eliminates staff exposure to cleaning or re-using returned monitors that may have been exposed.
Frees up staff resources to be used for response in other areas.
Ensures patients who require ambulatory cardiac monitoring can continue to receive access to necessary monitoring.
Zio monitors are all single-patient use.
How do I activate Direct Patient Shipping for my clinic?

Activating Direct to Patient Shipping is simple and won’t take long at all. Simply contact us here or call 08081893411 and we will be happy to assist.

If you have any additional questions, see our FAQ’s or contact us

How long does it take to activate Direct Patient Shipping ?
If you are an existing customer then we can action your request immediately. If you care a new customer then please allow 24 hours to process the Service Agreement; but often, it’s sooner.
Does Direct Patient Shipping require an office visit for application or return?
No. iRhythm ships the monitors to patient’s home for them to self-apply. Post-wear, patients mail the device back to iRhythm using a pre-labelled box through Royal Mail
Is there an added cost for Direct Patient Shipping?
No. There is no extra cost, it’s all part of our service in recognition of the current challenges facing our healthcare system
Is there a delay to receiving the patient report?
No, iRhythm’s data show that turn-around time for the final report is on-par with our usual in-clinic service.

PATIENT SUPPORT: HOW ARE MY PATIENTS EQUPPIED WITH THE RIGHT INFORMATION

How are patients registered?
Clinics register patients via iRhythm’s patient management web portal (Zioreports.com).
Who ships the monitor to the patients?
iRhythm ships the monitor to a patient’s home; patients / caregivers apply the monitor themselves.
How soon will patients receive their monitor?

Once we have the necessary information and patient address, Zio will be shipped. Patients will receive their monitors in 1-3 days after shipment.

Will patients receive proper application instructions?
Yes. Instructions and support materials are included in each patient kit. We have 24hr support (0808 189 3411) where we would be happy to assist with application or any queries, alternatively patients can email us at supportUK@irhythmtech.com.
Where can my patients receive customer support?
Patients can call iRhythm Customer Support 24/7 for help on 0808 189 3411 .
Will patients wear the monitor?
Yes, our data shows that patient compliance rates remain high for patients that apply Zio themselves.

DIRECT TO PATIENT SHIPPING

GET IN TOUCH

Find out how you can start shipping to patients

The Zio system is available in both the private sector and the NHS. Please fill out the short form and a representative will follow up with you to appeal a convenient location.

iRhythm Technologies Ltd.
Seal House
56 London Road
Bagshot
Surrey GU19 5HL

Customer services team
0808 1893411
supportuk@irhythmtech.com