COVID-19 response

Letter from Justin Hall, VP EMEA and GM UK

WE’RE COMMITTED TO YOU

Our priority during this time is to ensure healthcare professionals have the tools they need to take care of patients – and that patients have access to the highest quality care. To make this possible we have launched “Direct to Patient Shipping”. This means that patients can now have access to cardiac monitoring at home, without having to visit a clinic or hospital. Our “Direct to Patient Shipping” supports clinicians in continuing with vital cardiac monitoring services. Please contact us to find out more.

Patients can now receive and apply Zio monitors right from their homes.

For Patients: Receive Your Zio XT Cardiac Monitor at Home

What is Direct to Patient Shipping

You’ll receive the cardiac monitoring you need direct to you, without having to visit a clinic or hospital. Your monitor will be shipped directly to you, and you’ll apply the monitor yourself by following simple instructions. It’s easy. And of course, if you need additional assistance, our Customer Care is available 24/7 at 0808 1893411

Home Enrollment FAQs

PATIENT FAQs

What is Zio and why did my doctor prescribe it?

The Zio monitor is a heart monitor that your doctor has prescribed to record your heartbeats. Using the information collected, your doctor can make a diagnosis and create an effective treatment plan.

How long will it take for my monitor to arrive at my home?

Once iRhythm has received the necessary information, iRhythm posts Zio directly to you, you will receive the monitor in 1-3 days after shipment.

What is included in the kit I receive at home?

The kit comes with:

Zio patch monitor
Patient Application Instructions booklet
Skin Prep & Placement Kit
Patient Instructions
Button Press Log

Is it easy to apply the Zio monitor?

Yes. You may apply it yourself or have a caregiver, family member assist you.

The Zio monitor comes with easy-to-follow instructions and includes all the necessary tools to prep and apply the monitor. If you have any questions please do not hesitate to contact 0808 189 3411 or email supportUK@irhythmtech.com

How long do I wear my monitor?

Wear the Zio monitor for the time prescribed by your doctor.

Can I shower and exercise while wearing the monitor?

Yes. While wearing the Zio monitor, you can shower and exercise.

How do I record symptoms?

When you feel a symptom, such as lightheadedness or palpitations, press the button in the middle of your Zio monitor. You may also record it in the Button Press Logbook

How to I return my Zio monitor?

At the end of the wear period, remove your patch following the directions in the Button Press Logbook. Place your patch and Button Press Logbook in the pre-paid package and post it back to iRhythm.

Where can I go if I have further questions or need assistance?

Our Customer Care team is available 24/7 and can be contacted on 0808 189 3411

Patient application videos

Patient application booklet

For Clinicians: Remote Cardiac Monitoring Sent Direct to Your Patients

We want to help in these unprecedented times. In recognition of a need to reduce the increasing strain on healthcare resources and limit the number of people visiting hospitals across the country. We want to support you in continuing to ensure that patients have access to the critical cardiac care they need.

Letter from Justin Hall, VP EMEA and GM UK

Direct to Patient Shipping

Doctor Patient Shipping FAQs

WHAT IS DIRECT SHIPPING TO PATIENTS AND HOW DOES IT WORK?

What is Direct Patient Shipping?

Through our Direct Shipping process, upon your order we ship a Zio monitor directly to your patients. Patients receive very simple instructions to apply the device at home, and our customer service team can support 24/7 on 0808 189 3411. This eliminates the need for a clinic visit for applying Zio XT or to return the monitor at the end of the wear period. Direct Shipping to Patients also eliminates staff exposure to cleaning or reusing returned monitors that may have been exposed to viruses or other pathogens.

Why consider Direct Patient Shipping ?

Eliminates patient exposure by reducing their visit to the clinic.
Eliminates staff exposure to cleaning or re-using returned monitors that may have been exposed.
Frees up staff resources to be used for response in other areas.
Ensures patients who require ambulatory cardiac monitoring can continue to receive access to necessary monitoring.
Zio monitors are all single-patient use.

How do I activate Direct Patient Shipping for my clinic?

Activating Direct to Patient Shipping is simple and won’t take long at all. Simply contact us here or call 08081893411 and we will be happy to assist.

If you have any additional questions, see our FAQ’s or contact us

How long does it take to activate Direct Patient Shipping ?

If you are an existing customer then we can action your request immediately. If you care a new customer then please allow 24 hours to process the Service Agreement; but often, it’s sooner.

Does Direct Patient Shipping require an office visit for application or return?

No. iRhythm ships the monitors to patient’s home for them to self-apply. Post-wear, patients mail the device back to iRhythm using a pre-labelled box through Royal Mail

Is there an added cost for Direct Patient Shipping?

No. There is no extra cost, it’s all part of our service in recognition of the current challenges facing our healthcare system

Is there a delay to receiving the patient report?

No, iRhythm’s data show that turn-around time for the final report is on-par with our usual in-clinic service.

PATIENT SUPPORT: HOW ARE MY PATIENTS EQUPPIED WITH THE RIGHT INFORMATION

How are patients registered?

Clinics register patients via iRhythm’s patient management web portal (Zioreports.com).

Who ships the monitor to the patients?

iRhythm ships the monitor to a patient’s home; patients / caregivers apply the monitor themselves.

How soon will patients receive their monitor?

Once we the necessary information and patient address, Zio will be shipped. Patients will receive their monitors in 1-3 days after shipment.

Will patients receive proper application instructions?

Yes. Instructions and support materials are included in each patient kit. We have 24hr support (0808 189 3411) where we would be happy to assist with application or any queries, alternatively patients can email us at supportUK@irhythmtech.com.

Where can my patients receive customer support?

Patients can call iRhythm Customer Support 24/7 for help on 0808 189 3411 .

Will patients wear the monitor?

Yes, our data shows that patient compliance rates remain high for patients that apply Zio themselves.

GET IN TOUCH

Where can I get the Zio service?

The Zio system is available in both the private sector and the NHS. Please fill out the short form and a representative will follow up with you to appeal a convenient location.

iRhythm Technologies Ltd.
Seal House
56 London Road
Bagshot
Surrey GU19 5HL

Customer services team
0808 1893411
supportuk@irhythmtech.com